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Flyer Ratings

BA Flyer meticulously collects ratings from British Airways passengers via our trip report feature in five important areas of customer satisfaction: Ground Crew & Check In, Seat Space & Comfort, Food & Drink Choice & Quality, Entertainment Choice & Quality and Cabin Crew Service. We do this for the very simple reason that if you're writing up the details of your flight, you're more likely to give a more realistic rating for each category than if you're skimming through a 'bingo card' survey. Below you will see the last three months rolling average, followed by the all-time average, so a comparison of the two will tell you whether things are getting better or worse.

Three Month Average

Overall: Three Month Rolling Average (0 Trip Reports Analysed)

0%

0%

0%

0%

0%
First Class: Three Month Rolling Average (0 Trip Reports Analysed)

0%

0%

0%

0%

0%
Club: Three Month Rolling Average (0 Trip Reports Analysed)

0%

0%

0%

0%

0%
Economy Plus: Three Month Rolling Average (0 Trip Reports Analysed)

0%

0%

0%

0%

0%
Economy: Three Month Rolling Average (0 Trip Reports Analysed)

0%

0%

0%

0%

0%

All-Time Average

Overall: All-Time Average (68 Trip Reports Analysed)

79%

84%

84%

74%

85%
First Class: All-Time Average (12 Trip Reports Analysed)

91%

100%

98%

95%

91%
Club: All-Time Average (31 Trip Reports Analysed)

79%

85%

83%

74%

86%
Economy Plus: All-Time Average (5 Trip Reports Analysed)

72%

68%

76%

55%

88%
Economy: All-Time Average (20 Trip Reports Analysed)

75%

78%

78%

68%

79%
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